Customer information
Delivery, returns
& contact.
Clear information for every order. These terms are written for UK customers and do not limit your statutory consumer rights.
01 · Delivery
How your order arrives
We hold no stock. Each item is made to order and dispatched by the fulfilment partner shown on the product page. The delivery method, total delivery cost and estimated timing are shown before payment and repeated in your order confirmation.
Unless a different delivery window is agreed with you, goods will be delivered without undue delay and within 30 days. If a parcel is delayed or tracking stops updating, contact us using the details below and we will investigate with the fulfilment partner.
02 · Returns
Change of mind or a problem?
For eligible, non-personalised goods, UK customers can tell us within 14 days of delivery that they want to cancel, then return the goods within a further 14 days. We will refund the item and standard delivery charge within 14 days of receiving the returned goods.
Do not send an item anywhere without a return authorisation. We will provide the fulfilment partner’s current return address and instructions for your order. Made-to-order or clearly personalised items may be excluded from the change-of-mind cancellation right where the law allows. Faulty, damaged or misdescribed goods remain covered by your statutory rights; contact us with your order number and photos so we can put it right.
03 · Seller details
Who to contact
Seller identity: Jingin Metaphysics, trading as The Copper Glow Shop
Public shop / contact address: 48 Rye Lane Market, Unit 44, Peckham, London SE15 5BY
Customer support email: info@thecopperglowshop.net
Fulfilment / returns address: Do not send goods without return approval. Shop-stocked items use Peckham Crystals; supplier-fulfilled items use the address supplied for that order. We do not hold stock.
Published supplier location: AW Dropshipping, Affinity Park, Europa Drive, Sheffield, S9 1XT, United Kingdom. Printify products use the provider address supplied in their return authorisation.
Printify platform address: Printify, Inc., 108 West 13th Street, Wilmington 19801, Delaware, USA. This is the platform’s published legal address, not a returns depot.
Public seller identity and contact details are cross-checked against The Copper Glow Shop contact page, delivery page, and returns page.
04 · Cancellation request
Need to cancel?
Send your order number, name and cancellation request to info@thecopperglowshop.net. For eligible non-personalised goods, you have 14 days from delivery to tell the seller you are cancelling and a further 14 days to return the goods. We will confirm the return address and refund method for your order.
This page does not remove any statutory rights. Personalised goods and other legal exceptions are explained before payment where they apply.
Last reviewed: 28 August 2026 · For general information only, not legal advice.